Returns & Refunds

30 daysto return an item after delivery
2 yearswarranty on manufacturing defects
Free fixif your item arrives damaged or defective, we cover return shipping

Return window

You can return an item within 30 days after it is delivered, for any reason.

What can be returned

  • Items that are unused and in their original condition, with all parts and packaging.
  • Items with a proof of purchase (your order number).

What cannot be returned

  • Custom and personalized orders are made specially for you and cannot be returned. The exception is an item that arrives damaged or defective, which we will always make right.
  • Items that show signs of use, installation damage, modification or misuse.

How to return an item

  1. Contact us through our Contact page within 30 days of delivery. Tell us your order number and the reason for the return.
  2. We reply with return instructions and the return address.
  3. Pack the item securely in its original packaging and ship it back. Please keep your tracking number.
  4. When we receive and check the item, we process your refund.

Please do not send items back without contacting us first, because we may not be able to find your order.

Return shipping costs

For a standard return, the customer pays the return shipping cost. If your item arrives damaged or defective, or if we sent you the wrong item, we pay for the return shipping.

Refunds

After we receive and inspect your return, we refund the product price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card issuer. Original shipping costs, if any, are not refunded for standard returns.

Damaged or defective items

If your item arrives damaged or does not work as it should, contact us within 7 days of delivery with your order number and clear photos. We will send a replacement or give you a full refund, including return shipping.

Exchanges

If you would like a different product or option, contact us. The fastest way is usually to return the original item and place a new order.

2-year warranty

All ABK Design products come with a 2-year warranty against manufacturing defects, starting from the delivery date.

The warranty covers

  • Defects in materials or workmanship under normal use.

The warranty does not cover

  • Damage caused by accidents, misuse, wrong installation or modification.
  • Normal wear, scratches or cosmetic changes from everyday use.
  • Damage to your own computer parts.

To make a warranty claim, contact us with your order number and photos of the problem.

Your legal rights

This policy does not affect any consumer rights you have under the laws of your country.